office365 提示密钥集不存在

问题现象:outlook 不能正常收发邮件,office365弹出以下提示:

Something went wrong

Your computer’s Trusted Platform Module has malfunctioned. If this error persists, contact your system administrator with the error code 80090016.

More information:

Additional problem information

Error code: 80090016

Correlation ID: 04fbeb34-xxxx-xxxx-xxxx-bd05f1793520

Timestamp: 2021-09-15T13:56:54Z

More information:

Sever message: Keyset does not exist



  1. Go to Windows Settings.
  2. Select Accounts.
  3. Scroll down to access Work or school tile.
  4. Choose an account to disconnect.
  5. Delete the folder with .AAD.BrokerPlugin_cw5n1h2txyewy entry.(

  6. While trying to login again, select ‘No only want to login to this App’ button.
  7. Your problem should be fixed.