office365 提示密钥集不存在

问题现象:outlook 不能正常收发邮件,office365弹出以下提示:

Something went wrong

Your computer’s Trusted Platform Module has malfunctioned. If this error persists, contact your system administrator with the error code 80090016.

More information: https://www.microsoft.com/wamerrors

Additional problem information

Error code: 80090016

Correlation ID: 04fbeb34-xxxx-xxxx-xxxx-bd05f1793520

Timestamp: 2021-09-15T13:56:54Z

More information: https://www.microsoft.com/wamerrors

Sever message: Keyset does not exist

原因:外部原因是微软账户问题导致。内部技术层面是office365的认证机制与设备的TPM信息变更导致。

解决:摘抄自https://www.thewindowsclub.com/fix-microsoft-teams-error-80090016

  1. Go to Windows Settings.
  2. Select Accounts.
  3. Scroll down to access Work or school tile.
  4. Choose an account to disconnect.
  5. Delete the folder with .AAD.BrokerPlugin_cw5n1h2txyewy entry.(
    C:\users\<user>\AppData\Local\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy

  6. While trying to login again, select ‘No only want to login to this App’ button.
  7. Your problem should be fixed.

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